1. What is a pre order?
A pre order allows you to purchase an item before it’s officially released or in stock. By placing a pre order, you’re reserving your item, ensuring you’ll receive it as soon as it becomes available.
2. How do I know if an item is available for pre order?
Items available for pre order will be clearly marked as “Pre Order” on the product page.
3. Will I be charged right away when I place a pre order?
In most cases, your payment will be charged immediately. This will be clearly stated on the product page.
4. Can I cancel my pre order?
You can cancel your pre order within 24 hours of placing the order. After this window, cancellations may not be possible as the order may already be processed. Please contact us as soon as possible if you wish to cancel your pre order.
5. How will I know when my pre order ships?
Once your pre order item is ready to ship, you will receive an email confirmation with tracking information. Be sure to check your inbox and spam folder for the shipment notification.
6. What if the estimated shipping date changes?
The estimated shipping date on the product page is an approximation and may change due to manufacturing or shipping delays. We will notify you via email if there are significant changes to the expected ship date.
7. Will my pre order item ship separately from other items I ordered?
If you ordered both pre order and in stock items, we may ship the in stock items separately to ensure they arrive as soon as possible. Pre order items will be shipped together when they become available.
8. What happens if the product I pre ordered becomes unavailable or is delayed?
In rare cases, if a product is no longer available or significantly delayed, we will notify you and offer a refund or an alternative product. We strive to ensure you get your pre order as soon as possible, but sometimes unforeseen issues occur.
9. Can I change my pre order after I place it?
Once a pre order is placed, changes (such as altering the shipping address or switching the item) may not be possible. Please double check your order before completing it. If you need to make a change, contact our customer service team, and we will do our best to assist you.
10. Do pre order items qualify for promotions or discounts?
Pre order items may be eligible for promotions, discounts, or exclusive offers. Any such offers will be clearly stated on the product page. Pre order discounts cannot typically be combined with other promotional codes unless explicitly stated.
11. Can I return or exchange a pre order item?
Our return and exchange policies for pre order items follow the same guidelines as in stock items. Please refer to our Return Policy for full details.
12. How will I be notified if there is a change to my pre order?
If there are any significant changes to your pre order, such as a price change, release date change, or product modification, we will send you an email to inform you. You can also check the status of your pre order by logging into your account on our website.
13. What if my pre order arrives damaged or defective?
If your pre order item arrives damaged or defective, please contact us immediately. We will assist you with a return or exchange in accordance with our Return Policy.
14. Can I purchase multiple pre order items?
Yes, you can place multiple pre orders at once. However, keep in mind that if the items have different release dates, they may be shipped separately. You will be notified if your order is split into multiple shipments.
15. Do I need an account to place a pre order?
No, you can place a pre order as a guest. However, we recommend creating an account so you can track your pre order status, receive notifications, and easily manage your future orders.
16. What happens if my pre order doesn’t ship by the estimated date?
While we make every effort to ship pre orders on time, delays can occur due to production or supply chain issues. If your pre order is delayed beyond the estimated date, we will inform you via email or whatsapp.
17. Are pre order items eligible for gift wrapping?
Gift wrapping is available for pre order items, but please ensure that the gift wrap request is made at the time of placing your order. And it will have additional cost. If you have any special requests, feel free to reach out to our customer service team for assistance.
If you have further questions or concerns about pre ordering, please feel free to contact our customer service team at Whatsapp +6011 3973 4603. We’re here to help!