Return and Exchange Terms

SWYV's Effortless Returns & Exchanges

Thank you for choosing SWYV! We are genuinely excited to have you as part of our community and want you to love every purchase you make. We understand that sometimes things don’t go as planned whether it’s a sizing issue, or have problems with the shoe. That’s why we’ve made our return and exchange process as straightforward and hassle-free as possible.

Our Return and Exchange Policy

To initiate a return or exchange, please ensure that your item meets the following criteria:

• Unworn: The item must not have been worn, except for trying it on.
• Unwashed: Please make sure the item has not been laundered.
• Undamaged: The product should be in its original condition, without any marks or damage.

You have 7 days from the date of delivery to return or exchange your item. This timeframe allows you to thoroughly inspect your purchase and ensure it meets your expectations.

How to Return or Exchange

If you need to change your order, we’re here to assist you every step of the way! Simply follow these easy steps:

1. Contact Us: Message us on WhatsApp at +601139734603. Please include your order number and a brief description of your request (whether it's a return or an exchange size).
2. Packaging: Repackage the item securely to prevent any damage during transit. We recommend using the original packaging if possible.
3. Shipping: Once you have our confirmation, send the item back to us at the designated return address provided by our customer service team.
4. Processing: Once we receive the returned item and confirm it meets our return criteria, we will process your exchange promptly. For exchanges, we’ll ship the new item to you as soon as possible.

Customer Support

At SWYV, your satisfaction is our top priority. Our customer service team is dedicated to ensuring you have a seamless experience. If you have any questions about the return process, need assistance selecting a different size, or simply want to chat about your options, don’t hesitate to reach out! We’re always here to help.

Thank you for being a valued customer and for shopping with SWYV. We appreciate your support and look forward to serving you again. Remember, your happiness is our mission, and we want you to feel confident and satisfied with every purchase.